Support — PrepLicense: TW Insurance

Last updated: 2026-08-07

Contact Us

For usage questions, subscription inquiries, content error reports, or partnership inquiries, please email:

Frequently Asked Questions

Subscriptions & Billing

How do I cancel my subscription? iPhone Settings → Apple ID → Subscriptions → find your PrepLicense subscription → Cancel. You can continue to use the App until the end of the current period.

Refunds? App Store subscription refunds are handled by Apple. Please file a request at reportaproblem.apple.com.

Restore purchases? Open in-app Settings → Restore Purchases. Use the same Apple ID to restore prior purchases.

Pricing? Actual prices follow localized App Store pricing for your region; please refer to the App Store for the current price.

Content

Found an error or disagree with an answer? Please email us with the question ID (shown at the bottom right of the question) and your reasoning. We will reply and correct content within 5 business days.

How often is content updated? Whenever official syllabi or relevant regulations are revised, we update the question bank within 1-2 weeks.

Question bank scope? Covers seven Taiwan insurance licences: the four salesperson qualifications (Life, Property, Investment-linked, and Foreign-currency non-investment) plus two Insurance Broker licences (Life, Property) and the Insurance Agent licence. The salesperson banks hold 3,500+ original bilingual questions written against current insurance regulations; the Broker and Agent banks reproduce the full set of past Ministry of Examination papers. Every licence offers both a practice bank and a mock exam.

Technical Issues

App crashes? Please confirm your iOS version is 17 or higher. If the crash persists, email us with your iPhone model and iOS version.